Shipping Policies

Shipping Policy

Last Updated: 02/08/2025

Welcome to Ric Mercado Media, LLC! We appreciate your business and are committed to providing a seamless shopping experience. Below, you’ll find details on how we handle shipping for both digital products and physical retail products.

1. Digital Products

Instant Access & Delivery

  • Our digital products (eBooks, audiobooks, and downloadable content) are available for instant download upon completing your purchase.
  • A confirmation email with a secure download link will be sent to the email address provided at checkout.
  • If you do not receive your download link within a few minutes, please check your spam or promotions folder. If the issue persists, contact us at [your support email].

2. Physical Products

Processing & Shipping Times

  • Orders are processed and shipped within 7-10 business days (excluding weekends and holidays).
  • Shipping times vary based on the shipping method selected at checkout:
    • Standard Shipping: Estimated delivery in 5-10 business days (domestic orders).
    • Expedited Shipping: Estimated delivery in 2-5 business days (domestic orders).
    • International Shipping: Estimated delivery in 7-21 business days, depending on destination and customs processing.

Shipping Rates & Carriers

  • Shipping costs are calculated at checkout based on the shipping method and destination.
  • We partner with trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery.

Tracking Information

  • A shipping confirmation email with tracking details will be sent once your order is shipped.
  • If you do not receive tracking information within 3 business days, please contact us at [your support email].

3. Shipping Restrictions

  • We currently ship within the U.S. and select international locations.
  • Some regions may experience extended shipping times due to customs processing and regional postal service delays.
  • We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing.

4. Lost or Damaged Shipments

  • If your package is lost or arrives damaged, please contact us within 5 days of delivery with your order number and photos (if applicable).
  • We will work with the carrier to resolve the issue or offer a replacement when applicable.

5. Returns & Refunds

  • Digital Products: Due to the nature of digital downloads, all sales are final. If you encounter technical issues, contact us for assistance.
  • Physical Products: If you need to return an item, please review our Refund & Returns Policy for eligibility and instructions.

6. Contact Us

For any shipping-related questions, reach out to us at:
📧 Email: info@ricmercadomediallc.com
📍 Business Address: Shopify Online Store

Thank you for shopping with Ric Mercado Media, LLC!